Frequently Asked Questions (FAQ's)

Q: How can I pick up a Chromebook?

A: Please see the Family Communications Device Distribution Flyer .

Q: How do I get internet access at home?

A: Various internet service providers offer free or low cost internet connectivity options for households. For more details, please see the Home Internet Access Flyer.

Q: How do I connect my Chromebook to Wifi at home?

A: Power on the Chromebook. At the bottom right of the screen, click on the time clock, then click on the wireless network icon (upside-down cone shaped icon) and select your home wifi from the list. Enter the password if prompted, and then click "Connect".

Q: What do I do if my student can't sign into the Chromebook we just picked up?

A: Chromebooks need the internet to function. Please connect the Chromebook to the Wifi or Hotspot network before signing in for the first time.

Q: I can't connect to the internet, what do I do?

A: Solutions differ depending on the type of network connection:

For home Wifi connection - Make sure your Wifi is on. Restart the Chromebook. If still unable to connect after restart, contact your Internet Service Provider (ISP).
For Hotspot connection - Contact Distance Learning Support, at (619) 260-2460, for options to exchange devices.

Q: My Chromebook will not power on, what do I do?

A: Plug the device into a power supply. Make sure device power light is on when plugged into charger. Hold power button down for a few seconds, then release. If device fails to power on, contact Distance Learning Support, at (619) 260-2460.

Q: Should I be concerned if another student's name appears on the login screen?

A: No. You can delete the profile if you wish by clicking the down arrow, then Remove next to the profile name you would like removed.

Q: I've used all of the resources provided but I'm still having issues with my Chromebook?

A: Contact Distance Learning Support , at (619) 260-2460.

Q: Who do I contact if I have questions about digital lessons?

A: General questions about your school's Digital Learning lessons and assignments should be directed to the teacher and/or school.

Check your email for communication from the school or teacher.
Check the school's website.
Email your child's teacher and/or the school principal.

Q: How do I access the materials provided for student reference during the closure?

A: General questions about your school's Digital Learning lessons and assignments should be directed to the teacher and/or school.

Q: What to expect when logging in with a district student login account on a personal device?

A: Expectations differ depending on device type and web browsers being used:

If using a Chromebook, district settings will apply, including web content filtering, ONLY while logged in with a district provided account. Personal accounts can still log into the Chromebook and will not receive district settings or web content filtering.
If using a Windows/Mac, you can use any browser on a personal computer to access Google Classroom and other Google resources.

Q: How does my student access their account using a home computer?

A: Students can sign into their district Google account thru most any web browser by following these steps:

Q: What if I don't know my child's student ID number or password?

A: Contact your child's teacher.

Q: I'm unable to log in with my child's student ID number or password?

A: Contact Distance Learning Support, at (619) 260-2460.

Q: What if I need help with my Chromebook after hours?

A: The district currrently does not provide any after hours or home support. Please refer to the resources provided above in the Getting Started with your Chromebook section on this page.

Q: What if the Chromebook gets lost or damaged?

A: Contact Distance Learning Support, at (619) 260-2460.

Q: What is the typical battery life of the Chromebook?

A: Chromebooks have a battery life of about 7 hours when fully charged. We recommend charging the Chromebook fully each night. However, we do expect that it will need to be plugged in more often when in use.

Elementary

Middle

High

K-8

Other

Distance Learning

DISTANCE LEARNING

CLASSROOM INFORMATION